AskPSC The NYS Public Service Commission's Consumer Web Site Ensuring Safe, Reliable Service and Reasonable, Just Rates sinc 1907   Pictures of NYS  
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The best time of the day to use electricity is called off-peak hours. These hours are typically before 8:00 AM and after 8:00 PM. This is the time of day when the cost per kWh is lower. Consumers have some options such as programmable thermostats and timers for setting appliances and HVAC systems to turn off and on during these hours.
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Residential

The PSC provides consumer education, advocacy and complaint handling on behalf of residential utility customers.  Staff seeks to ensure that the Department and the utility companies it regulates are responsive to the needs and concerns of individual consumers and to the public by:

  • resolving individual disputes with utilities
  • monitoring utility service quality
  • enforcing utility compliance with rules, regulations, laws and policies that protect consumers
  • bringing customer concerns to the attention of the Commission
  • developing programs to meet consumer needs in the competitive market environment
  • seeking consumer input and opinion on utility issues
  • ensuring consumers have the information they need to make informed decisions regarding their uitlity service

Most of the information provided in this Website is dedicated to educating and helping residential consumers get the most out of their electricity, natural gas, telecommunications, water and cable utility service.  Click on any of the tabs in this Website to find more specific information on the area you want.